I want you to love your jewellery. If you're not completely happy with your purchase, please see below for how to arrange a return or exchange.

For EU customers, a separate statutory right of withdrawal may apply. Please see the EU Withdrawal section below for details.

Returns and Exchanges (UK and International)

• You have 14 days from the delivery date to return unworn items in their original packaging, with proof of purchase.
• Items must be returned in their original condition. Damaged or incomplete returns may only be eligible for a partial refund.
• Refunds and exchanges are available on full-price items only.
• Sale or discounted items are non-refundable and non-exchangeable.
• Personalised, engraved or commissioned pieces cannot be returned unless faulty.
• Return shipping costs are your responsibility and original postage costs will not be refunded unless the item is faulty.
• For your protection, we recommend using Royal Mail Special Delivery (UK) or insured and tracked shipping (international).
• We are not responsible for items lost or damaged in transit.

EU Withdrawal Rights (EU Customers Only)

If you are an EU consumer, you may have the legal right to withdraw from your purchase within 14 days of receiving your order.

This applies to eligible items only and does not apply to personalised, engraved, custom-made or made-to-order jewellery unless faulty.

To exercise this right, please use the Withdrawal Form.

Once your request has been received, we will confirm receipt and process any applicable refund in accordance with consumer law.

Exchange Shipping Costs

• £11.00 postage and packaging applies to UK exchanges.
• £12.00 postage and packaging applies to EU exchanges.
• £14.00 postage and packaging applies to international exchanges.

How to Return

UK Customers

Email diana@dianagreewnood.com with:

• Name
• Order number
• Details of the item
• Reason for return (optional)

Send the item to:

DIANA GREENWOOD
68 Wodeland Avenue
Guildford
Surrey GU2 4LA
United Kingdom

Once received and inspected, we’ll email you to confirm whether your return has been approved. Refunds are issued to your original payment method within 3 working days of approval.

International Customers

Email diana@dianagreenwood.com with:

• Name, order number and address
• Item details
• Reason for return (optional)
• Whether you would prefer a refund or exchange

Please mark the package clearly as ‘Returned Item’ on the customs form. If incorrectly marked, you may be liable for customs charges, which could delay your return.

Returning Faulty Items

If your jewellery arrives damaged or becomes faulty within 6 months:

• Email us as soon as possible so we can arrange a replacement or refund.
• If a delivery arrives visibly damaged or opened, please contact us immediately.

Chains on necklaces and bracelets are covered under a 6-month warranty. After this period, a small fee may apply for repairs and shipping.

All faulty returns are inspected on receipt. Damage caused by normal wear and tear or accidental damage is not covered; however, I do offer a repair service for a small fee.

Repair Postage and Packaging

• £11.00 for UK repairs
• £12.00 for EU repairs
• £14.00 for international repairs

Non-Returnable Items

• Sale items, discounted items, and gift cards are non-returnable.
• Personalized or custom orders cannot be returned unless faulty.

Contact Information

For questions or concerns, please contact diana@dianagreenwood.com.