All jewellery is sent in unbranded boxes or padded envelopes for security.

UK Delivery

• Free Royal Mail Special Delivery on orders over £150.
• Orders under £150: £7.35 (by Royal Mail Special Delivery).
• Combined shipping rates are shown at checkout once you enter your postcode.

European Delivery

• Free delivery on orders over £150 via Royal Mail International Tracked.
• Orders under £150: from £8.95 (final rate shown at checkout).
• Import VAT/duties may apply and are not included in website prices. Please check local fees before ordering.
• Estimated delivery: 5–7 working days (delays may occur due to customs).
• Need it sooner? Upgrade to Express Courier (1–3 days) for £35. Fully tracked and insured; a contact number is required.

United States Orders

• From 28 August 2025, new US import tariffs apply to jewellery.
• Prices already include these duties and tariffs, so there are no extra customs charges.
• Local state sales tax may still apply depending on your location.
• Royal Mail International Tracked – free on orders over £150.
• Orders under £150: delivery rates vary and will be shown at checkout.
• DHL Express Courier – 1–2 days, tracked and insured (£35).
• A phone number is required for courier services.

International Delivery

• Free delivery worldwide on orders over £150 via Royal Mail International Tracked.
• Orders under £150: delivery rates vary by country and are shown at checkout.
• Urgent orders? Choose Express Courier (2–4 days) for £35 – tracked and insured.
• DHL Express delivers to the US in 1–2 days.
• For UAE, Qatar, Saudi Arabia, and Dubai: delivery is by courier only, to business addresses or PO Boxes.
• All courier services require a phone number.
• Some regions may be temporarily unavailable due to global conditions.

Important

Customers are responsible for providing the correct delivery address. Returned items due to incorrect addresses will incur a re-posting fee.

If you have any questions regarding delivery, please contact: diana@dianagreenwood.com